aBOUT US

What Makes NCRI Special


Quality forms the strategic framework of NCRI’s operations.  Seamless integration of training, education, experience, integrity and commitment combines to provide preeminent services consistent with our customer’s expectations.

Quality is a way of thinking, incorporated into every decision we make and every action we take. It is reflected in our values, our services and our behavior. It moves us to use our resources to steadfastly seek ways to make our company better able to serve our clients.

Strategic Process


Communication

Whether it’s before, during, or after a major event with your business or home, NCRI’s team will be there every step of the way with clear communication. Our industry leading central communications system is maintained 24 hours a day, 7 days a week, 365 days a year. 

Industry Experts

Not only is NCRI the only Certified Women Owned full-service restoration contractor in the industry, it is also ISO 9001 Quality Certified. Our quality and training standards are the highest in the industry, verified by one of the most respected independent authorities on developer standards.

Preparedness

With one of the largest networks of both highly trained staff as well as equipment, NCRI can deploy teams in a matter of hours, not days. By investing in our national network for over four decades we have created one of the fastest and most capable response teams in the history of our industry. 

Execution

When you put all of these pieces together you start to get a very clear picture of why NCRI has been in business for over 50 years. Our commitment to communication, training, quality, standards, infrastructure, and convenience for our clients makes us one of the most qualified and capable teams in all of the United States. 

Our Mission


Women-Owned

NCRI is honored to be a diversified supplier for you.  NCRI is also HIPPA Certified and ISO 9001 Certified. We are annually audited to the highest of standards.

Class A G.C.

NCRI is a Class A General Contractor and we pride ourselves on being the turn-key restoration and construction company for you. 

Nationwide

Every second counts and that is why one call to NCRI links you to nation-wide coverage that you can count on. 

Charitable

NCRI knows the importance of giving to charitable causes.  We are an annual community partner in hosting volunteers to package and send gifts overseas to our troops who can’t make it home for the holidays.

Long Term

After 40+ years in business NCRI still stands by our founding principles of customer service and consideration of others. We have firmly set goals for total quality in all that we do. 

Key Values

NCRI is honored by the opportunities we have, but we never forget our humble beginnings which is why we participate in the community by serving meals, fundraising, and donating to the less fortunate. 

Why Choose us


We are leaders in the Restoration and Construction Industries.
Experience

We have assisted hundreds of companies, corporations, universities and manufacturing plants with an Emergency Contingency Plan to minimize loss and speed the recovery time. Our corrosion control and dehumidification services are efficient, proprietary and designed to meet the highest of standards.

Professionalism

NCRI will conduct business in a way that reflects our core values.  Every employee of NCRI demonstrates a total commitment to quality and quality improvement in every aspect of his/her job performance.

Customer Service

At NCRI, customer satisfaction is paramount and feedback is consistently sought through personal interviews, surveys and questionnaires.

DKI Member

Along with being a Disaster Kleenup International (DKI) member company, our years of experience and consistency speak for themselves.

ISO 9001

What does ISO mean for you? The primary ingredient that sets any business apart from its competitors will be its attention to quality performance and its desire for customer satisfaction. Both of these key elements are the fundamental foundation of the ISO Quality Program – and the basic reason why NCRI chose to pursue this critical quality certification.

Highly Trained

Training and education is of the upmost importance at NCRI.  Our employees are cross-trained so we are better able to provide our ample services to serve you best. From our certifications with CR, CMH, CMRS, WLS, ASD, NADCA to being certified through Master Certified Remodelers, we are continually improving and educating our staff.

Expert Team


Patricia Easter

Patricia Easter

President

Nicholas Easter

Nicholas Easter

Chief Executive Officer

From Patricia Easter, President of NCRI: As the President of NCRI for the last 50 years, I’ve focused NCRI’s attention on the connection we have with our customers. We fill an important need in our customers’ lives – the need for restoration when disaster strikes. This includes restoration of property, restoration of treasured belongings, and most importantly, the restoration of “peace of mind.” We have helped corporations recover from the worst disasters for nearly three decades by assisting with the unfortunate business interruption, and the structure and content damage (both moderate and severe), resulting from disasters that occur frequently, randomly and without warning.

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